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shaunt93879734
shaunt93879734
Inspiring
September 4, 2020
Answered

Latest Update Bug - Object with Inner Glow set to Multiply

  • September 4, 2020
  • 7 replies
  • 993 views

Hi there,

 

Since the latest update i have noticed that my Illustrator has been crashing due to not enough memory (RAM). I am using a fairly powerful work computer with high end CPU, Graphics card, 32GB RAM and plenty of disk space, so i assume others have been experiencing this issue too.

 

The issue occurs when you apply an inner glow effect to a large object set to multiply and then try to move or scale the object. I have this object setup within some logos that i am working with but i have simplified the illustartor file attached to isolate the error.

Illustrator file download: https://we.tl/t-wSFstCmZ5H

 

Has anyone else run into this issue and worked out the cause or a solution?

Adobe: Could you please fix this bug

 

Kind Regards,

Shaun

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Correct answer Ton Frederiks

Turning off Preferences > Performance > Real-time Drawing and Editing or switching to CPU Preview is a workaround.

7 replies

Kurt Gold
Community Expert
Kurt GoldCommunity Expert
Community Expert
September 6, 2020

If you want to have real time drawing/editing turned on, you can also (temporarily) decrease the ppi setting in the Effect menu > Document Raster Effect Settings (currently it is set to 300 ppi in your sample file). Seems to work fine up to a certain value.

 

It is generally recommended to use lower ppi settings while modifying the Illustrator files. When everything is done, you can increase the settings for the final output.

Kurt Gold
Community Expert
Kurt GoldCommunity Expert
Community Expert
September 4, 2020

Does it get better if you disable the Real-Time Drawing and Editing option in the Illustrator preferences?

Alternatively, you may try turning on the CPU preview in the View menu.

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity ExpertCorrect answer
    Community Expert
    September 4, 2020

    Turning off Preferences > Performance > Real-time Drawing and Editing or switching to CPU Preview is a workaround.

      shaunt93879734
      shaunt93879734Author
      Inspiring
      September 6, 2020

      Thats it, real-time drawing is causing the issue. Both of your solutions work as a temporary fix, Thanks for your help!

       

      Adobe: please fix this bug so we don't have to disable features for better user experience

        Ton Frederiks
        Community Expert
        Ton FrederiksCommunity Expert
        Community Expert
        September 6, 2020

        Good to hear that helped.

        But if you want to let the Illustrator engineers know about this bug, please report it here:

        https://illustrator.uservoice.com

        Ton Frederiks
        Community Expert
        Ton FrederiksCommunity Expert
        Community Expert
        September 4, 2020

        At first I could not replicate the problem, but when I turned on Preferences > Performance > Real-time Drawing and Editing, I get the error messages.

        Please report it here: https://illustrator.uservoice.com

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