Latest version of Illustrator has started to scroll by itself

Hello @Bec Mac,

Sorry to hear about this experience. I hope the suggestions shared by Bill helped resolve the trouble you are having with Illustrator. If not, kindly try rebooting your computer in Safe Mode (Windows / macOS) and relaunching Illustrator to check if it helps.

Looking forward to your response.

Thanks,

Anubhav

When you updated your Illustrator you most likely used the option to import previous settings and preferences. This often creates difficulties with the new version. Try resetting your Illustrator preferences. This will restore the program to its defaults and hopefully the app will run more smoothly going forward.

To reset preferences:

You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.