libraries vector issue

Forum|Forum|3 years ago
October 19, 2022
3 replies
274 views

Hi, does anyone know why my libraries asset shows up with straight lines in the sircular graphic when i pull it into a new document? (comepared to the libaraires icon which shows the original graphic)

Draw and design

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Correct answer vbaz

Hi Anshul, thank you so much for the followup. We have resolved the issue. It tured out the creator of these files had not outlined them when finaliseing designs. When I brought them into Libraries the filters did not follow along with the artwork. We solved it by outlining all artwork before transfering into Libraries.

Anshul_Saini

Community Manager

Hi @vbazika,

We are sorry to hear about the trouble you are facing. Would you mind sharing the details along with the ones asked above:

The exact version of macOS
Share the original file from where you added this into the library. You may upload the file on Creative Cloud or any other similar services and share the download link here or via DM with me.
Share the link to the library assets in which you are facing such issues with us.
Does pressing cmd+e makes any difference?

We are here to help. We just need more information.

Thanks & Regards,
Anshul Saini

V

vbazCorrect answer

Participant

Hi Anshul, thank you so much for the followup. We have resolved the issue. It tured out the creator of these files had not outlined them when finaliseing designs. When I brought them into Libraries the filters did not follow along with the artwork. We solved it by outlining all artwork before transfering into Libraries.

Anshul_Saini

Community Manager

Thanks for getting back and sharing the resolution for your issue. Please feel free to reach out if you run into any other issues or queries in the future. We'd be happy to help.

Regards,

Anshul Saini