Library assets added via Adobe Capture don't show up in Illustrator

Forum|Forum|3 years ago
September 12, 2022
3 replies
1991 views

Hello - I use Adobe Capture on Android mobile (version 8.2.2) to create vectors from photos. I created a library and I save those assets to this library, all on my phone. My problem is that when I open Adobe Illustrator on the desktop (now updated to version 26.5, Windows OS), the library that I created is there, but the assets are not. When I first started using Capture for this purpose and found that it wasn't loading the assets in AI, I opened Creative Cloud on the web and opened the libraries there. The assets ARE there when I look for them this way, and after I did this early on, the assets did start showing up in Illustrator under my library. However, now when I create new assets (it is typically only shapes in Capture that I'm creating) and save them to a library, none of them show up when I'm in Illustrator. How can I get the assets in my library to be there when I open the library in Illustrator? Am I doing something wrong? Thanks

Bug

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Correct answer Megan26066548wstr

It looks like uninstalling and then reinstalling the Creative Cloud app has fixed the problem! I did also uninstall and reinstall Adobe Capture on my mobile device, just in case that was the issue, but it didn't help. Thanks so much everyone!

Anubhav M

Community Manager

Hello Megan26066548wstr,

Sorry to hear about this experience. I hope the suggestions shared by Monika and Kevin helped resolve the problem. If not, kindly check if the new assets are showing up at https://assets.adobe.com. If they are, kindly Uninstall and Reinstall the Creative Cloud Desktop application on your computer and then relaunch Illustrator to check if it helps.

Looking forward to your response.

Thanks,

Anubhav

M

Megan26066548wstrAuthor

Inspiring

Hello Anubhav, I did try their suggestions but no luck yet. My newest assets created in Capture do not show up at https://assets.adobe.com. I will still try uninstalling and reinstalling CC app though. Please let me know if you have any other ideas in the meantime. 🙂

Thanks so much,

Megan

M

Megan26066548wstrAuthorCorrect answer

Inspiring

It looks like uninstalling and then reinstalling the Creative Cloud app has fixed the problem! I did also uninstall and reinstall Adobe Capture on my mobile device, just in case that was the issue, but it didn't help. Thanks so much everyone!