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Participant
September 3, 2024
Question

lign Panel Not Responding in Adobe Illustrator

  • September 3, 2024
  • 2 replies
  • 162 views

Hello,

I'm experiencing an issue with Adobe Illustrator where the Align panel does not respond when I click on it. I've tried the following steps without success:

  1. Resetting the workspace (Window > Workspace > Reset [Workspace Name]).
  2. Reinstalling Adobe Illustrator.
  3. Restarting the application and the computer.

All other features in the application work perfectly fine. I'm using [Windows/MacOS] with Adobe Illustrator [version number]. This issue persists only with the Align panel, and I'm unable to make it visible or functional.

I've checked for updates, and everything is up-to-date. I would appreciate any suggestions or solutions to fix this problem. Thank you in advance for your help!

Best regards,
mari

This topic has been closed for replies.

2 replies

Community Expert
September 3, 2024

Have you tried resetting the Adobe Illustrator preferences file? On Windows-based PCs that can be done by holding Alt+Control+Shift when launching Illustrator. On Mac OSX hold Option+Command+Shift when launching Illustrator.

 

If resetting the AI Preferences file doesn't work then you may need to perform a clean reinstall of Illustrator using the CC Cleaner tool. There could be other program files that are corrupted. A simple uninstall/reinstall operation won't necessarily remove the bad files. The CC Cleaner tool will do that.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Anubhav M
Community Manager
Community Manager
September 3, 2024

Hello @მარიამ_7652,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav