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Participant
April 4, 2018
Answered

Lines look jagged and strange in Illustrator

  • April 4, 2018
  • 2 replies
  • 11938 views

I recently upgraded from a MacBook Air to a Surface Pro 4. I've found that while making lines in illustrator on my surface, they look very strange, with an almost jaggedly patterned edge. I've tried messing around with settings and uninstalling and reinstalling the program, but nothing helps. It's very annoying, especially when I just want to play around with lines. I never had this problem on my old laptop with the same version of illustrator.

I'll include some screenshots of how it looks at a distance and zoomed in. It doesn't matter if I change the stroke width or color either. It's very frustrating and I just want to create, but ever since I noticed this problem, I haven't been able to work as efficiently, as the jagged lines really bother me. Whenever I used the Mac it worked fine. Any fix or solution would be greatly appreciated!

    Correct answer Doug A Roberts

    it's a GPU preview bug.

    High Sierra (macOS 10.13) GPU rendering issues with RGB document - Intel Graphics – Adobe Illustrator Feedback

    turn it off in Preferences.

    2 replies

    Participant
    August 1, 2025

    I am using a macbook air, how do I turn the GPU preview bug off

    Community Manager
    August 1, 2025

    Hello @praveen_3394,

    I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator, if this happens with all files / when exporting the file as a JPEG/PNG, and a small screen recording of your workflow and the problem, so we can better assist you?

    Also, try pressing the Cmd+E keys and share your observations.

    Looking forward to hearing from you.

    Anubhav

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity ExpertCorrect answer
    Community Expert
    April 4, 2018
    Participant
    April 4, 2018

    I'm using a Windows 10 laptop - a Microsoft surface pro 4.

    Doug A Roberts
    Community Expert
    Community Expert
    April 4, 2018

    did you try turning off GPU performance?