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Participant
December 9, 2025
質問

Links repeatedly break after being relinked, letters disappear at the end of the linked file names

  • December 9, 2025
  • 返信数 1.
  • 267 ビュー

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I am experiencing an issue where links repeatedly break and then letters disappear at the end of the linked file names. After relinking, saving, and then re-opening the Illustrator file, the links break/unlink again.

 

  • When this happens, I'm then unable to see any artwork (it appears blank/white) unless I view in Outline mode. All of the artwork is still present. Also "View using GPU" becomes greyed out.
  • I've tried copying and pasting artwork to a new blank template file (which I've used many times without issue before) but the issue is replicated.
  • I tried restarting my computer, uninstalling and reinstalling Illustrator, and deleting preferences. None have helped.
  • It seems to be related to linking images specifically because the vector artwork alone copies over fine. The issue occurs when I add linked images.

 

I've tried to attach the Illustrator file but it's not allowing me currently ("The attachment's deck-white_r-00.ai content type (application/postscript) does not match its file extension and has been removed." Even though it is an Illustrator file.) Thank you in advance if you're able to help!

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skip-ad作成者
Participant
December 9, 2025

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868697iA94AA26F9B1C2A8F.png

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I am experiencing an issue where links repeatedly break and then letters disappear at the end of the linked file names. After relinking, saving, and then re-opening the Illustrator file, the links break/unlink again.

 

  • When this happens, I'm then unable to see any artwork (it appears blank/white) unless I view in Outline mode. All of the artwork is still present. Also "View using GPU" becomes greyed out.
  • I've tried copying and pasting artwork to a new blank template file (which I've used many times without issue before) but the issue is replicated.
  • I tried restarting my computer, uninstalling and reinstalling Illustrator, and deleting preferences. None have helped.
  • It seems to be related to linking images specifically because the vector artwork alone copies over fine. The issue occurs when I add linked images.

 

I've tried to attach the Illustrator file but it's not allowing me currently ("The attachment's deck-white_r-00.ai content type (application/postscript) does not match its file extension and has been removed." Even though it is an Illustrator file.) Thank you in advance if you're able to help!

Anubhav M
Community Manager
Community Manager
December 10, 2025

Hello @skip-ad,

I'm sorry to hear about your experience. Could you confirm the version of the OS/Illustrator installed, and if this happens with specific files or files stored in a particular folder location (internal/external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc.), so we can better assist you?

Looking forward to hearing from you.

Anubhav

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skip-ad作成者
Participant
December 11, 2025

I am using a Apple Macbook Pro 14in M3 Max with MacOS Sequoia Version 15.6.1. I have Adobe Illustrator Version 30.0 installed.

The files are stored locally/internally on the Macbook's hard drive.

 

I just tested the image linking theory on a blank web Illustrator document with an image file from a different local folder. The issue persists:

 

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