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Live Preview in Colour Picker Suddenly Stopped Working

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This is driving me a bit bonkers. I hope someone can help me. After a recent update for Illustrator, when you select a shape and go to Colour Picker, it now gives you a live preview of the colour you select. The selected shape changes colour in real time while your moving the cursor around in the colour picker window.

This was an amazing update but it suddenly stopped working a couple of days ago and I can't understand why. I tried contacting Adobe support but they were of no help at all. Some guy was remotely controlling my computer and it looked as if he was using Illustrator for the first time ever. After he clicked around on things that have nothing to do with the colour picker, he just said that feature doesn't exist! I told him that I've been using it but he didn't have any idea about it.

Has anyine else had this same issue?

Any info on this would be greatly appreciated.

Thanks.

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Ton FrederiksCorrect answer

Community Expert

Works for me in 27.7

M

Marina303696150zau

Known Participant

I ave just updated and I have the same problem!

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Anubhav M

Community Manager

Hello @Marina303696150zau,

I'm sorry to hear you're having trouble with Illustrator. Would you mind sharing more details, like the OS/Illustrator version and a screen recording of your workflow and the problem, so I can better assist you?

Looking forward to hearing from you.

Anubhav

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Ton Frederiks

Correct answer

Community Expert

Works for me in 27.7

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Anshul_Saini

Community Manager

Hi @Baz01 @Rafael12345 @Eisenheim,

Sorry for the delayed response. The product team has currently disabled the option for Live Preview as it was causing issues. In the meantime, please upvote the UserVoice Ton has shared to get updates on this. Kindly stay tuned for a fix in a future release.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Best,

Anshul Saini

Note: Marking correct for visibility.

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Rafael12345

Inspiring

This feature was so incredibly important to me, I'm thinking about jumping to Affinity Designer until it's added back in...

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Monika Gause

Community Expert

Just use the color panel for adjusting the colors. There you still have live preview.

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Rafael12345

Inspiring

Yeah, I've just never been a fan of the color panel. Something about it all together in one box makes it harder for me. All good though, affinity will be fine for this project.

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