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cristianar87557349
Participant
February 12, 2019
Question

Locked objects

  • February 12, 2019
  • 3 replies
  • 426 views

Since yesterday any object I try to move with the dragging of the mouse are totally blocked. They move with the arrows on the keyboard but are locked for the mouse. I tried to reset preferences, to reinstall Illustrator but nothing. Help me I'm desperate!

    This topic has been closed for replies.

    3 replies

    manal shanableh
    Legend
    February 12, 2019

    As Kurt Gold said, check it up and remove the check.

    cristianar87557349
    Participant
    February 12, 2019

    It's active!

    Jacob Bugge
    Community Expert
    Community Expert
    February 12, 2019

    christianar,

    I take it you are back in business.

    If you have done anything mentioned in the list before it happened, that would probably have made the difference, clearing a (probably slight and/or temporary) corruption.

    Jacob Bugge
    Community Expert
    Community Expert
    February 12, 2019

    Just to rule out a ghost object (on top and invisible within the screen view), which would be revealed by the expanded Layer in the Layers palette as suggested by Monika, and which would show in the Transform palette, can you select the object(s) by just Clicking?

    If no other solution appears/works, you may try the list below, hoping for one of the easy ones at the top; you have not ruled out 4) and 6) by merely uninstalling and reinstalling.

    If things that should work simply refuse to (all possibilities exhausted including the A) - C) below (and carefully making sure you are performing (all) the needed things)), you may try (the relevant part(s) of) the list 1) - 6) below.

    Sometimes, (certain) things may fail or stop working for no apparent reason. When the (other) possible reasons/cures fail to work, it may be some kind of (temporay or permanent) corruption, or even some inconvenient preference setting(s), which may be cured with something on the following list set up in an attempt to provide a catchall solution for otherwise unsolvable cases. It starts with a few easy and harmless suggestions 1) and 2) for milder cases, and goes on with two alternative ways 3) and 4) of resetting preferences to the defaults (easily but irreversibly and more laboriously but more thoroughly and also reversibly), then follows a list 5) of various other possibilities, and it ends with a full reinstallation 6). If no other suggestions work, or if no other suggestions appear, you may start on the list and decide how far to go and/or which may be relevant.

    The following is a general list of things you may try when

    A) The issue is not in a specific file,

    B) You have a printer correctly installed, connected, and turned on if it is physical printer (you may use Adobe PDF/Acrobat Distiller as the default printer with no need to have a printer turned on, obviously you will need to specify when you actually need to print on paper), and

    C) It is not caused by issues with opening a file from external media.

    D) It is not caused by other applications (you may close down/disable everything else running, including browsers and antivirus, then try again). There are quite a few usual suspects that may disturb and confuse Illy (job description Adobe Illustrator) so she moves in mysterious ways (even more than usual, some would say).

    You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt/inconvenient preferences); 5) is a list in itself, and 6) is the last resort.

    If possible/applicable, you should save current artwork first, of course.

    1) Close down Illy and open again;

    2) Restart the computer (you may do that up to at least 5 times);

    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:

    https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html

    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

    Even more seriously (this may be serious because you may need to restore plugins and whatnot afterwards if you have customized things), you may:

    6) A) Uninstall (ticking the box to delete the preferences if applicable), B) run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and C) reinstall. You may try without step B), but sometimes it is needed, because otherwise things may linger.

    As it appears from this thread, it may be worth repeating this if it fails to help the first time:

    https://forums.adobe.com/thread/2283530

    To uninstall:

    https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&product=illustrator&self=1

    Cleaner Tool:

    http://www.adobe.com/support/contact/cscleanertool.html

    cristianar87557349
    Participant
    February 12, 2019

    I'm trying all the possible ways but nothing. Maybe I did not explain it well anyway, the problem is actually very basic but it does not allow me to do anything in the software. I create a new file > I make a rectangle or any other shape> all the selection boxes are active once the object is selected, and it's all working and normal > I try to drag the shape from one side to the other of the artboard but he stands there motionless and does not move except with the arrows on the keyboard. WHYYYYYYYYY??

    Jacob Bugge
    Community Expert
    Community Expert
    February 12, 2019

    christianar (unsure whether it is Christiana or Christian),

    Just to rule out another unlikeliness, are you selecting the object(s) by clicking with your mouse (to ensure it is working in other contexts), and can you ClickDrag in other applications?

    Or, what happens is you bring in another mouse?

    Is there a cat lurking somewhere?

    Monika Gause
    Community Expert
    Community Expert
    February 12, 2019

    Which version, which system?

    Please show a screenshot with layers panel. Panel needs to be open and object in it visible.

    cristianar87557349
    Participant
    February 12, 2019

    The levels are all unlocked. I have not touched anything. Example > I create a circle> I want to move it with the mouse> remains locked where I have formed it and there is no way to move it except with the keyboard arrows.

    Kurt Gold
    Community Expert
    Community Expert
    February 12, 2019

    In the Illustrator preferences there is an option called Object Selection by Path Only.

    Is that option turned on?