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Anonymous
Sep 22, 2024 7:02 PM UTC
Question

Logging in isue.

Hi there, I subscribed Adobe Design Mobile Bundle Premium apps for iPhone & iPad, Billed monthly! I am on my free trial and I'm having issues logging in I will share this photo, hope anyone can help!
Thanks, Altin. 

 

 

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4 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 23, 2024 10:53 AM UTC

Hello @39945163,

I'm sorry to hear about the trouble you're having with Illustrator. Could you please try signing out of the app and then logging back in using a different email you may have used, or by choosing one of the social sign-in options like Facebook or Google? Let me know if that resolves the issue.


Looking forward to your response.


Thanks,
Anubhav

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Anonymous
Sep 23, 2024 11:07 AM UTC
Hi Anubhav, thanks for getting back to me! 

I tried that last night and again now but it’s still not working. 
Soon I need to start working on something and I need this to work, if you can help me as soon as possible that would be greatly appreciated! 
Best, Altin
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