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jacobgraycub
jacobgraycub
Inspiring
September 15, 2021
Answered

LogiOptions Not Allowing me to Map my Mx Master 2s

  • September 15, 2021
  • 1 reply
  • 1998 views

Hey all!

I can map my MX master 2s to any software (which is amazing) through the Logi Options app. However, I cannot map it for Photoshop, Illustrator, Premiere, or After Effects, which are all apps I use a ton.

Also, I'm on a mac, so that X Mouse won't work for mapping this.

 

How did you guys fix this?

This topic has been closed for replies.
Correct answer Anshul_Saini

Thank you for sharing the details. I would suggest you perform these steps shared on this help article (https://support.logi.com/hc/en-us/articles/360023203954) and then try mapping keys in Illustrator. Also, you may install an older version of Illustrator and check if you are able to do the mapping. If this doesn't help, you may try to contact Logitech customer support and let us know how it goes.

 

Regards,

Anshul Saini

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 16, 2021

Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

  • OS, version of Illustrator & other Adobe apps, version of Logi Option app, and Firmware version of MX Master 2s installed
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Was the mapping working earlier for Illustrator and other Adobe apps? If yes, do you recall the version of Logi Options and version of Illustrator & other Adobe apps?
  • Which combo of action & mapping with the mouse did you try in Illustrator?

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

    jacobgraycub
    jacobgraycubAuthor
    Inspiring
    September 27, 2021

    Hi!

    1. I have the most recent of all Adobe products (not betas).

        Mouse firmware: 12.01.0006

        Logitech options firmware: 8.54.147

    2. This has been happening ever since I purchased this mouse used in August of this year.

    3. I have no idea if mapping ever worked for these apps, but it works for Acrobat.

    4. I tried making it so that the side ways scroll wheel would be a zoom while the arrow keys be directional. However, the app wouldn't even let me select illustrator as the app I wanted to change.

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    September 30, 2021

    Thank you for sharing the details. I would suggest you perform these steps shared on this help article (https://support.logi.com/hc/en-us/articles/360023203954) and then try mapping keys in Illustrator. Also, you may install an older version of Illustrator and check if you are able to do the mapping. If this doesn't help, you may try to contact Logitech customer support and let us know how it goes.

     

    Regards,

    Anshul Saini

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