Lost files

Question

So one year ago i got message about migration of files. I had contact and we decided i continue on operational console account. Now couple days ago my account membership got finished. And from student account i switched to normal account. Now my files are lost i put on the operational consoles surfsport account. How can i get them back? Thanks

Bobby Henderson · Answer

We're the files stored in an old Creative Cloud folder within a desktop computer? If so the files could still be present in the computer where they were originally stored. When Adobe discontinued cloud sync with those folders the files and folders were supposed to remain in place on the computer and not deleted.

If the files were stored in a cloud-based CC Files location they would be accessible by only the specific CC account logged in when the files were first uploaded.

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