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Inspiring
March 11, 2025
Question

Lost Images and Icons After Illustrator Crash – Need Help!

  • March 11, 2025
  • 1 reply
  • 183 views

Hey everyone!

My Illustrator project just crashed, and it opened a recovered file, but all the images are gone. Just so you know, I had already rasterized the images, so I thought they’d be safe, but they’re still missing. How is this considered "recovered"? I also lost all the recent icons I worked on and recolored. Now, I have to start over, bringing in all the pictures again, re-clipping, and rasterizing everything.


PLEASE HELP!

1 reply

Anubhav M
Community Manager
Community Manager
March 11, 2025

Hello @K-Ten,

Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored?

 

Also, kindly confirm the version of the OS and Illustrator and whether Illustrator crashed when using a specific tool or feature, so I can investigate further.

Looking forward to hearing from you.

 

Anubhav