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Question

[MAC] Cannot use Illustrator on launch because of blank screen

Forum|Forum|1 year ago
February 25, 2025
1 reply
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Whenever I try to launch Adobe Illustrator for work in my Digital Art class, I can't. I have tried changing settings and a lot more. It is getting annoying because I have a bad grade in my class and can't do assignments to fix it. I have tried asking the teacher for help multiple times over 5 weeks. The teacher is of no use like she always is.

Bug

michelew83603738

Community Expert

Community Expert

Have you restarted your computer since installing? You can also try uninstalling and then reinstalling. Perhaps something went wrong on the install.

Community Manager

Community Manager

Hello @luhh,

I hope michelew83603738's suggestions helped resolve the problem. If not, kindly try the following steps to check if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav