Mac OS X Sierra and Illustrator CC 2017 Issues

Forum|Forum|9 years ago
November 19, 2016
4 replies
3848 views

I have encountered some very annoying issues with Illustrator CC and OS X Sierra.

Here is the problem:

When I ran the Adobe Cloud suite on my brand new Imac with OS X El Capitan, it was running smoothly and beautifully.

I then upgraded the operating system to OS X Sierra. This is when the problems began.

Here are the issues:

- Tools get stuck while working. For example: If I am using the Brush tool, during my inking, it will get stuck on the Direct Selection tool for no reason, even though I didn't select it. If I try going back to another Tool, it wont let me.

- I am sometimes not able to select multiple objects at once while holding shift.

The temporary solution:

- Zooming in or out. It's almost as if it allows the program to refresh and fix itself.

This is very annoying, and started happening immediately after I upgraded to OS X Sierra. I highly recommend all Illustrator CC users not do upgrade to OS X Sierra unless these issues are resolved. I even contacted Adobe directly with an online chat representative and they could not figure out the issue either.

This topic has been closed for replies.

R

Rickypann

Participant

MAC OSX Sierra, latest and Adobe Illustrator latest.

I'm getting sick of uninstalling and reinstalling Illustrator every time I use it.

curtom20768974Author

Participant

Hello,

After weeks of troubleshooting, I think I discovered the issue.
It's Wacom. Both Cintiqs and Tablets. Whenever I run into one of these issues while working (issues stated above), when I go to use my mac mouse, the issue disappears. I know Wacom has updated their drivers, but so far, this is the conclusion I came up with.

I still think Sierra OS is to blame as well, because it's causing problem in performance regardless, so hopefully they will get their **** together.

T

T Belshaw

Participant

I have this issue with my Wacom... been driving me nuts not knowing why until I read this post. You had any luck resolving the glitch?

curtom20768974Author

Participant

Hello

So far, what I did was I reverted back to El Capitan. I highly recommend this, especially if you are running an iMac. You're computer will run much faster.

As for the wacom issue itself, I am playing around with a driver. The driver is 6.3.15.3. You can download it here: http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-3.dmg

So far so good with using a Wacom tablet with this driver, but I didnt fully get to test it out on a Cintiq yet. Try it out and let me know how it goes.