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Participant
February 3, 2025
Question

macbook rejects user name and password

  • February 3, 2025
  • 1 reply
  • 237 views

Hello, the macbook has a two account and my account not the main account. That's the reason i dont enter the illustrator that i dowlaoding the app. Because it wants me to the user name and password but not my account, it wants to the other account. I didn't solve this problem. How can i delete or enter the other account? I researched on mac page but it didn't work. So i can't use the illustrator.

1 reply

Monika Gause
Community Expert
Community Expert
February 3, 2025

Can you please show a screenshot of the situation and the error message?

 

PLease delete all personal data from the screenshot before uploading to this forum.

Participant
February 3, 2025

Monika Gause
Community Expert
Community Expert
February 3, 2025

To me that rather looks like a warning from the system. So can you try and enter your operating system account data into that?