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Participant
Feb 3, 2025 10:15 AM UTC
Question

macbook rejects user name and password

Hello, the macbook has a two account and my account not the main account. That's the reason i dont enter the illustrator that i dowlaoding the app. Because it wants me to the user name and password but not my account, it wants to the other account. I didn't solve this problem. How can i delete or enter the other account? I researched on mac page but it didn't work. So i can't use the illustrator.

5 replies

Monika Gause
Community Expert
Community Expert
Feb 3, 2025 10:33 AM UTC

Can you please show a screenshot of the situation and the error message?

 

PLease delete all personal data from the screenshot before uploading to this forum.

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Participant
Feb 3, 2025 11:02 AM UTC

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Monika Gause
Community Expert
Community Expert
Feb 3, 2025 11:21 AM UTC

To me that rather looks like a warning from the system. So can you try and enter your operating system account data into that?

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