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samb95861730
Participant
Oct 7, 2024 4:35 AM UTC
Question

MacOS 11.7.10 Illustrator app opens but cannot click or do anything, super strange...

Hi guys,

 

Running Illustrator latest version on Mac and suddenly stopped working - can open the app, sometimes open a doc, can access/see the menu but cannot click or do anything. Only option is to Quit.

 

Uninstalled, reinstalled, tried older versions, tried opening within the app, tried opening various file types etc. etc. but no luck.

 

Help?!

 

Much appreciated in advance

 

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2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Oct 7, 2024 11:43 AM UTC

Hello @samb95861730,

I'm sorry to hear about the trouble you're having. Could you please share a screen recording of the problem so I can investigate further? Also, try running Illustrator under a different administrator account (https://adobe.ly/3TXTtI0) and share your observations.

Looking forward to hearing from you.

 

Anubhav

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samb95861730Author
Participant
Oct 8, 2024 12:57 AM UTC

Ok so today - Illustrator has decided to work no issues at all... go figure. This has never happened before, super weird. If I have any further issues I'll try your suggestion and will be in touch again - but thanks for your reply much appreciated.

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