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MahaMN
MahaMN
Sep 12, 2024 6:55 PM UTC
Question

Manipulating Task Manger

I had a problem of my Ai frequently crashed at middle of my work. I was helped by Adobe Technical Support to fix the issue. They remotely brought my computer under control & fix the issue. Now it is OK. I saw agent was going to Task Manager & deleted creative cloud files which were duplicated one. Do any one knows this method of fixing the crash issue?

 

There are some dupicated files in Task Manager. Is there any problem to my system if I deleted these files?

 

   

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 12, 2024 7:03 PM UTC

Hello @MahaB82A,

Thanks for reaching out. I checked that you have an open case for crashes in Illustrator. Are you still having trouble using the application? If yes, kindly try the suggestions shared in this help article (https://adobe.ly/3z7SQEG) and see if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ZFVJYf). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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