menu for a new document "New" cannot be opened

Hello community,

we have a problem with our Illustratorn since today.

(For debug see below)

- The menu for a new document "New" cannot be opened.

- - Otherwise we could not detect any problems.

The program has already been reinstalled and all settings have been reset.

Debug (German):

Komponenten: ACE 2016/09/08-01:11:24 79.577118 79.577118 Adobe Linguisitc Library 10.0.0 Adobe Owl 5.2.9 PDFL 2016/08/10-16:53:20 79.195992 79.195992 Adobe Product Improvement Program 7.4.1.60.45263 AdobePSL 79.1083762_15.1083660 79.1083762_15.1083660 Adobe Illustrator 1.0 Adobe XMP Core 2016/08/11-13:24:42 79.159768 79.159768 Adobe XMP Files 2016/08/11-13:24:42 79.159768 79.159768 Adobe XMP Script 2016/08/11-13:24:42 79.159768 79.159768 Adobe CAPS 10,0,0,6 AFL 2.0 AGM 2016/09/08-01:11:24 79.577118 79.577118 AgoraLib Library 1.0.0.0 AdobeHelp Dynamic Link Library 2.2.0.1 AIDE 2016/05/27-01:08:49 79.574279 79.574279 AIFM 1.0 23.68434 AIPort 1.0 23.68434 AIPreviewHandler 1.0 23.68434 AIPSL 1.0 23.68434 AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000 ARE 2016/09/08-01:11:24 79.577118 79.577118 AXE8SharedExpat 2016/07/07-11:39:24 79.575450 79.575450 AXEDOMCore 2016/07/07-11:39:24 79.575450 79.575450 AXSLE 2016/07/07-11:39:24 79.575450 79.575450 BIB 2016/09/08-01:11:24 79.577118 79.577118 BIBUtils 2016/09/08-01:11:24 79.577118 79.577118 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 CoolType 2016/09/08-01:11:24 79.577118 79.577118 Microsoft? Windows? Operating System 6.3.9600.16384 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 7.0.6 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 DVA Product 11.0.0 ExtendScript 2014/12/03-09:00:00 80.1 80.1 FilterPort 1.1 79.577118 Microsoft? Windows? Operating System 6.1.7601.23807 International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927 International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927 International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927 International Components for Unicode 2016/02/16-16:52:45 Build gtlib_8.0.21927 Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0120 JP2KLib 2016/05/26-01:08:58 79.262945 79.262945 Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1 LogSession 7.4.1.60.45263 MPS 2016/08/23-01:07:22 79.576713 79.576713 PDFPort 2016/09/08-01:11:24 79.577118 79.577118 Adobe PDFSettings 1.04 Adobe Photoshop CC 2015.5 17.0.1 Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0 Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.95 Adobe India Sangam Core Code 2016/08/12-01:08:59 79.264069 79.264069 Adobe India SangamML Import from Sangam 2016/08/12-01:08:59 79.264069 79.264069 ScCore 2014/12/03-09:00:00 80.1 80.1 Sprout by HP Platform 1.0.4.3241 SVGExport 6, 0, 0, 0 1.0 SVGRE 6, 0, 0, 0 1.0 Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0 Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0120 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Teigha? for .dwg files 3.05.1.0 Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1 Vulcan Application Control Library 5.4.0.12 Vulcan Message Library 5.4.0.12 WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960 ATE