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AADmoer
Participant
May 21, 2020
Question

Menus go blanks in Illustrator and InDesign on macOS Catalina

  • May 21, 2020
  • 3 replies
  • 2375 views

I have a 2018 Macbook Pro that has been updated to Catalina and am using the up-to-date Adobe 2020 software of Illustrator and InDesign.

 

Between the two programs, I am continually getting a glitch about ten minutes into using either program where the wheel of death starts spinning and then the next time I go to any of the menues at the top of the screen, they're completely blank. Even when I quit the programs, The Finder App, the Chrome App, ANY app has blank menues and I have to restart the computer ... only by either hard stop (because even the Apple Menu is blank) ... or, at this point, I've memorized which slot "Restart" is and can reboot - yes, I can still select menu items from the blank menu.

 

I'm also noticing - I go to save files before quitting using the short cut, of course, but even the tab at the top of the file still shows it as unsaved, but when I quit the app, it doesn't have any pop ups asking if I want to save items and when I open them back up, they correct.

 

I will say, the only hiccup is that I AM using GDrive Files that sync to the cloud, however I use the same process on my 2013 iMac (also on Catalina) and there is absolutely no issue.

 

I read something about font menus being blank and deleting "Preference" files in the Library. I've done this multiple times and it seemed to work, until it happened again. I got to the point where I deleted anything in the folder related to Illustrator or InDesign ... and it just happened again. 

 

I'm at my wits end here - please help!

 

{Renamed by MOD}

This topic has been closed for replies.

3 replies

Srishti_Bali
Legend
June 8, 2020

Hi all,

 

I am sorry that issue is still not fixed.  Please try following these one by one and share your observations:

  • Try Turning of GPU performance from InDesign preferences.
  • If that doesn't help, try turning off Automatic GPU Switching from System Preferences.
  • If that doesn't help either, Open Terminal Window. Type in the following, pressing the Enter key after each line:
    defaults delete -g NSRequiresAquaSystemAppearance
    killall Dock
    killall Finder
  • Restart machine.

 

Also, please check and confirm if you are getting this error on other apps as well? Few users have reported that they found this issue with Google chrome as well.

 

 

 

 

 

 

 

 

 

Looking forward to your response!

 

Regards,

Srishti

Srishti_Bali
Legend
May 26, 2020

I would like to know if the steps suggested above worked for you, or the issue still persists.
Kindly update the discussion if you still need assistance with it.

 

Thanks!

AADmoer
AADmoerAuthor
Participant
May 26, 2020

Hi Srishti - thanks so much for your help! Sorry for the late reply (holiday weekend over here).

I tried both of your suggestions, but my UXP folder didn't have any folders labeled "extensions".

Everything seems to be working for both programs so far.

HUGE RELIEF!

Thanks again,

Amanda

Srishti_Bali
Legend
May 27, 2020

Glad to hear that, Amanda. Keep a check and let us know if you notice any unusual behavior.

 

Regards!

Srishti_Bali
Legend
May 22, 2020

Hi Amanda,

 

We are sorry to hear about the trouble you are facing with Adobe applications.  I would request if you could try following these steps one by one and share your observations:

  • Close all Adobe applications.
  • Go to /Library/Application Support/Adobe and rename CEP to CEP_old.
  • Launch InDesign and Illustrator from CC.
  • If that doesn't help, go to /Library/Application Support/Adobe/UXP and rename extensions folder to extensions_old. 
  • Launch InDesign and Illustrator from CC.

 

 

Regards,

Srishti