Menus go blanks in Illustrator and InDesign on macOS Catalina
- May 21, 2020
- 3 replies
- 2375 views
I have a 2018 Macbook Pro that has been updated to Catalina and am using the up-to-date Adobe 2020 software of Illustrator and InDesign.
Between the two programs, I am continually getting a glitch about ten minutes into using either program where the wheel of death starts spinning and then the next time I go to any of the menues at the top of the screen, they're completely blank. Even when I quit the programs, The Finder App, the Chrome App, ANY app has blank menues and I have to restart the computer ... only by either hard stop (because even the Apple Menu is blank) ... or, at this point, I've memorized which slot "Restart" is and can reboot - yes, I can still select menu items from the blank menu.
I'm also noticing - I go to save files before quitting using the short cut, of course, but even the tab at the top of the file still shows it as unsaved, but when I quit the app, it doesn't have any pop ups asking if I want to save items and when I open them back up, they correct.
I will say, the only hiccup is that I AM using GDrive Files that sync to the cloud, however I use the same process on my 2013 iMac (also on Catalina) and there is absolutely no issue.
I read something about font menus being blank and deleting "Preference" files in the Library. I've done this multiple times and it seemed to work, until it happened again. I got to the point where I deleted anything in the folder related to Illustrator or InDesign ... and it just happened again.
I'm at my wits end here - please help!
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