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Iamtushan
Iamtushan
Participant
February 19, 2026
Answered

Missing Fonts not activating in Illustrator

  • February 19, 2026
  • 3 replies
  • 152 views

Fonts in my files flag up as missing if I connect to any other wi-fi other than my home wi-fi. Seems to be a bug, how do I fix it? Font replacement and refreshing don't work, it won't allow me to activate the same font.

Correct answer Iamtushan

Thanks for the tip. I have a VPN but it wasn’t running. I completely uninstalled it just to see if it would fix the problem, and it did. For some reason it must have interfered with Adobe just by being installed on my system.

3 replies

Mcdaneri
Mcdaneri
Participant
February 26, 2026

We are experiencing this same issue, but with Acrobat. Several associates where there are no issues when they are in the office, but when working from home (over a vpn) get the missing fonts error when opening .pdf files with Acrobat. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 26, 2026

Hello ​@Mcdaneri 

 

I’m sorry to hear you’re having similar trouble with Acrobat. Could you please post your query here (https://community.adobe.com/p/acrobat) along with details of your system, OS and Acrobat version and screenshots/a screen recording of the problem, so we can better assist you?


Looking forward to hearing from you.
Anubhav

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
February 19, 2026

Does your computer have different firewall settings for your home wi-fi setup as opposed to settings for other networks? Also if a VPN is running it’s possible, depending on its settings, for it to interfere with Adobe Fonts sync.

Iamtushan
IamtushanAuthorCorrect answer
Participant
February 19, 2026

Thanks for the tip. I have a VPN but it wasn’t running. I completely uninstalled it just to see if it would fix the problem, and it did. For some reason it must have interfered with Adobe just by being installed on my system.

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
February 19, 2026

Normally if the VPN is turned off it shouldn’t affect network traffic. I wonder if there are any updates for the VPN.

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
February 19, 2026

Hi Iamtushan,

Thank you for reaching out. This is definitely strange. Would you mind telling us if that happens with all Adobe apps or just Illustrator files? Please share the details of your operating system and the version of Illustrator installed on your machine.

 

Would you mind trying to add the fonts as suggested in this article when you’re on another network, and let us know if that helps?

 

We will try our best to help you.


Thanks,

Harshika 

Mcdaneri
Mcdaneri
Participant
February 26, 2026

I have several associates having this issue when using Acrobat. No issues in the office, but when working from home they get the ‘missing fonts’ error when opening .pdf files.

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