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Participant
January 3, 2024
Question

Missing library¡

  • January 3, 2024
  • 1 reply
  • 147 views

Hi. I recently changed my adobe account (I cancelled one to sign up for another) and I forgot to export the library of icons I had created for Ai, Ps and Id. When I log into my old account (which I stopped paying license fees this week) it tells me, naturally, that I don't have a license and I can't log into the program, so I can't access my library to save these icons. Is there any way to recover them (they weren't saved in the cloud)?

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1 reply

Doug A Roberts
Community Expert
Community Expert
January 3, 2024

What kind of library was it?

If a CC library, can you see them from Files > Your Libraries in the CC app when logged in with your old account, and from there share them with your new one?