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ErinaIzzy
Participant
July 27, 2023
Answered

Mockup feature isn't working

  • July 27, 2023
  • 1 reply
  • 1464 views

I'm having a trouble with Mockup feature in Illustrator (Beta). It allows me to apply the effect but a waning sign that says 'The operation cannot complete because of unknown error [STEX]' popps up and the image and vector disappears. Does anyone know how to fix this? Please help!

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    Correct answer Monika Gause

    I have experienced that myself. 

     

    It would be important that you report this issue to https://illustrator.uservoice.com together with your hardware specifications and the Illustrator file, so that the engineers can work on it.

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    July 27, 2023

    I have experienced that myself. 

     

    It would be important that you report this issue to https://illustrator.uservoice.com together with your hardware specifications and the Illustrator file, so that the engineers can work on it.

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