Mockup in illustrator 28.0 crash freeze when click on make mockup and close

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I am a licensed Adobe user.
beta and normal illustrator versions are available on my computer.
versions are up to date c.c. I also checked.
My problem is this; I want to write on the free han-tag that I downloaded from the internet,
and when I click on the mockup option, the program freezes and then closes. Also,
while it says "mockup" in YouTube videos, it says mockup (beta) for me.
Is there anyone who can help? Thank you.

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netalyr56668277

Participant

also happend to me, in the new illustrator 2025 - it crashes the system.

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Anubhav M

Community Manager

Hello @netalyr56668277,

I am sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS and whether this happens when using a particular tool/feature/file, so I can better assist you?

Looking forward to hearing from you.

Anubhav

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Anubhav M

Community Manager

Hello @Onder32801693dq8n,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3PSe8u9) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3PLoWu2).

We appreciate your time and patience in helping us resolve this issue.

Anubhav

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