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mohamadm58696374
Participant
January 1, 2025
Question

Mouse lag and low fps in my adobe apps specially in Illustrator

  • January 1, 2025
  • 2 replies
  • 885 views

Hello all,

Please help my i really can't do my job, I tried many methods and I don't know why. I have really gone crazy with the annoying suspension in the mouse and work, knowing that my computer is neither weak nor average, it is in the strong category.

My problem is that I don't know why the mouse moves slowly and lagging, knowing that it is fast on the desktop, games and browsing. I don't know why it is like this in Adobe programs in particular.

and my monitor is 170Hz, so why it's looks like 50 or 60hz when i use adobe apps? specially photoshop and illsutrator so pls help me

These are my computer specifications:

RTX 4070Ti Super

RAM 32GB

HARD 2TB SSD M.2

Monitor with 170hz 2k

So why i have lag in my mouse looks like 60hz pls help me and thank you

    2 replies

    D
    deniisov
    Participant
    August 11, 2025

    Found any solution?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 13, 2025

    Hello @deniisov,

    Are you having similar problems with Illustrator performance? If yes, kindly confirm the exact version of the OS/Illustrator installed on your device and if this happens when using a particular tool/feature or when working on a specific file, so we can better assist you.

    Also, try the suggestions in this help article (https://adobe.ly/45hpNvF) and let us know if they help.

     

    Looking forward to hearing from you.

    Anubhav

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 1, 2025

    Hello @mohamadm58696374,

    I'm sorry to hear about the trouble you're having with Illustrator. Could you share more details, like the OS/Illustrator version and whether Illustrator behaves this way when working with a particular tool/feature, so I can better assist you?

    Also, try the suggestions shared in this help article (https://adobe.ly/4gWVrl4), perform a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD), and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4gVqo9a), and share your observations.

    Looking forward to hearing from you.

     

    Anubhav

    M
    mohamadm58696374Author
    Participant
    January 1, 2025

    Hello brother thank you for your answer,

    Actually I have the latest updates for all the parts in my personal computer like GPU and CPU
    But I have the latest version of Adobe programs, and my operating system is Windows 11 64 bit
    And also for Nividia app and Creative cloud

    So what's the problem? I really can't work like that and want to fix it as soon as

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