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user7356157
Participant
October 6, 2026
Answered

Mouse Scroll Not Working in Menu

Hi All,

For some reason, my mouse scroll isn’t working within menus (and I’ve tried using other mouse as well).

For longer menus, such as Window, I have to manually click the down arrow at the bottom of the panel to scroll through the options. This is very time-consuming and, quite frankly, very frustrating.

Has anyone else experienced this or know how to resolve it?

      Anubhav M
      Anubhav MCorrect answer
      Community Manager
      October 8, 2026

      Hello @user7356157 

       

      Thanks for confirming. This is currently expected behavior when using large UI scaling, and there is currently no option to scroll through this menu.

       

      I understand that this functionality is important to you, and I apologize for its unavailability at this time. Would you mind creating a UserVoice for this feature request (https://illustrator.uservoice.com/) and adding your comments there? Doing this will help us prioritize this request, and you will be notified of any updates.
       
      Feel free to reach out if you have more questions or need assistance. We'd be happy to help.
      Anubhav

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      6 replies

      user7356157Author
      Participant
      October 8, 2026

      hello Anubhav,  

      From the image below, I can only use the arrows to browse through the other tools. I’m unable to use my mouse scroll to navigate through them.

       

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      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      October 6, 2026

      Hi ​@user7356157,  

       

      Sorry to hear that you’re experiencing this. Could you please share your exact Illustrator version and OS/version? Also, as a first troubleshooting step, please try resetting Illustrator preferences from Settings/Preferences > General > Reset Preferences, restart Illustrator, and check whether mouse-wheel scrolling works in the menus afterward. 

      Reference: https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html

      Please let us know the results so we can investigate further.

      Abhishek

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      user7356157Author
      Participant
      October 6, 2026

      hi abhishek.

      my version is illustrator 30.8.2

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 6, 2026

      Hello ​@user7356157 

       

      Thanks for confirming. Could you also share a few screenshots/a brief screen recording of the problem, so we can investigate further?

       

      Looking forward to hearing from you.
      Anubhav

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