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S
Sam Tomkins
Participant
November 29, 2021
Question

Mouse Scroll Not Working in Menu

  • November 29, 2021
  • 2 replies
  • 2427 views

Hi All,

 

For some reason my mouse scroll isn't working in menus (I've tried other mice). For longer menus like 'Window' I have to click on the down arrow at the bottom of the panel - Very time consuming. Very frustrating.

 

Any ideas?

    2 replies

    Mohammad.Harb
    Community Expert
    Mohammad.HarbCommunity Expert
    Community Expert
    December 10, 2021

    how about the graphic card driver, is it up to the most recent version ?

    after resetting the preferences settings, did you restart your computer ?

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 3, 2021

    Hi there,

     

    Sorry to hear about your experience. Could you please share a few more details like:

    • OS and version of Illustartor
    • Are you using multiple external monitors? If yes, with which port and cable combination it is connected. Which one is the primary/ main monitor?
    • Are you using any external GPU?
    • A small video demonstrating the issue could be really helpful.
    • Does resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
      Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

    Also, please try running the app in Safe Mode  (Mac/ Windows) and share your observation with us.

     

    We are here to help. We just need more information.

     

    Regards,

    Anshul Saini

    S
    Sam TomkinsAuthor
    Participant
    December 7, 2021

    Hi There,

     

    • I'm using a Dell XPS Laptop with no external monitors
    • I'm using the latest version of Illustrator avaible from the Creative Cloud
    • Resetting Illustrator Preferences hasn't helped

     

    Thanks for looking into this.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 7, 2021

    Thanks for sharing the details. I would suggest you to try the following steps and let me know how it goes:

    • Rename the CEP folder to CEP.old from the following location:
      C:\Program Files (x86)\Common Files\Adobe
    • If that doesn't help, rename the UXP folder to UXP.old from the following location:
      C:\Program Files\Common Files\Adobe\
      C:\Program Files (x86)\Common Files\Adobe
    • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

     

    Also, you may try the steps mentioned in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) if the steps mentioned above don't help.

     

    Regards,

    Anshul Saini

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