Mouse Wheel / Pan Tool causing max zoom out to 3.13% (NOT animated zoom issue)

Question

Okay i have a moust wheel, but when i try to pan by holding the wheel - it will randomly zoom all the way out to see the full extents of the canvas at about 3.13% percent.

I can't seem to replicate the motion to diagnose what's going on exactly. Things I've tried:

searching the entire internet to find someone else having issue... zero luck
press and hold wheel and move slow or fast to see if that triggers it
uncheck and check and uncheck again animated zoom

i'm in architectur and used to the wheel for zoom command, and hold for pan, so its hard to train my brain to pan using key command but maybe i just need to suck it up...

anyways its just maddening that i can't figure out what the issue is tho so if anyone knows what's up, then i can sleep better at night

thanks!

Anubhav M · Answer

Hello @alysva,

Sorry to hear about the problem. I hope it is resolved by now. If not, I would request you to share a few details along with the ones asked by Monika:

Exact version of the OS and Illustrator
When did this start happening?
Have there been any recent changes made to your computer (OS Update/ Antivirus/ Plug-Ins)?
Is it acting this way with some specific files?

Also, I would request you try running Illustrator in Safe Mode (macOS / Windows) and share your observations with us.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,

Anubhav

Mouse Wheel / Pan Tool causing max zoom out to 3.13% (NOT animated zoom issue)

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