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Inspiring
November 7, 2017
Question

Move tool doesn't work anymore

  • November 7, 2017
  • 3 replies
  • 13770 views

There's always a surprise or ten after each CC update. This time the move tool has stopped working! I can't move anything with the move tool at all. I've tried everything that I read on this issue from a FOUR year old post, so I guess this issue is quite sticky. What's up with this ongoing problem?

    This topic has been closed for replies.

    3 replies

    Participant
    June 5, 2020

    I have the same problem. I reset the preferences already, I unistalled the program twice. I have Illustrator 2020, and I need to submit one assignment in three days, I am really struggling.

    Any other suggestion ?

    Thanks.

    Monika Gause
    Community Expert
    Community Expert
    June 5, 2020

    "I have the same problem."

     

    Please create a new thread.

    Tell us your system and version

    Show us the contents of your file

    Tell us exactly what you are trying to do using which tool

     

    You are not by any chance inside isolation mode, working with locked objects/layers, in perspective grid, working with snap to grid or in very high zoom level?

    Participant
    June 19, 2020

    I HAVE THE SAME.
    is frustrating
    EVERYTHING WORKS,
    you are getting an update and you can't work.
    but if you pay it is not fair

    😞

    AshutoshChaturvedi
    Legend
    November 7, 2017

    if you can post a video or a sample file (if file specific) we might be able to able to help you

    perrybrusAuthor
    Inspiring
    November 7, 2017

    After much trying and failing to fix this problem I had to re-install the whole application. I've experienced mysterious errors with Illustrator CC before and sometimes deleting and re-installing is the only cure. After re-installment the Move tool is now working as normal.

    I think it's bad how instable Adobe applications have become after the CC concept started, it's like they are using paying customers as crash test dummies instead of waiting to release new versions until they have gone trough some tests. This move tool error is not anything new, I found threads going back to 2014 on the same error but no one seems to really know why this occurs. Illustrator has become quite instable compared to how things were with CS6 and prior to that. It used to be a trusted workhorse. Same with PS by the way. After each update it's like opening a can of worms, always some bugs or features failing.

    I appreciate all the good response on this forum, many times its a true lifesaver. So thanks for the input on this! It's much appreciated.

    Participant
    November 25, 2017

    I am having the same issue. I could not find the list of files at all in the preferences folder as suggested about. Trying to reinstall for the second time.

    Doug A Roberts
    Community Expert
    Community Expert
    November 7, 2017

    do you mean the selection tool?

    does this mean you can't select objects? or you can select them but can't drag them around?

    do other ways of moving things work? arrow keys, object > transform?

    perrybrusAuthor
    Inspiring
    November 7, 2017

    Selection tool (V) is more accurate yes. I can select but not move with that tool. I have to nudge via keyboard to get things moving. I can also transforms with the selection tool.

    Doug A Roberts
    Community Expert
    Community Expert
    November 7, 2017

    i'm struggling to think of a circumstance where that would happen.

    in 'selection and anchor display' prefs, is Object Selection by Path Only checked?