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S
Sorontar
Inspiring
December 29, 2021
Question

Moving object makes objects dissappear and glitch

  • December 29, 2021
  • 1 reply
  • 896 views

Ofthen my Illustrator gets into mode where moving objects makes all linked objects to disappear or glitch. Only fix is zoom in zoom out. It has happened on multiple different computers and only with recent versions.
No fix with disabling GPU support. 

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 29, 2021

Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • The exact version of OS & Illustrator installed on the machine you checked
  • Does this happen with some specific files or all?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
  • What is the screen resolution of the display(s)?
  • What are the scale settings in Display settings & Illustrator preferences?
  • Which GPU is installed on the computers (Name & Model No.)?
  • Are you using any external GPU?
  • A small video demonstrating the issue could be really helpful.

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

S
SorontarAuthor
Inspiring
December 30, 2021

Windows 10
Illustrator 26
Both computers got Geforce GPUs. Does not matter if it is enabled in preferences or not.
Other settings and recent software changes do not matter because it happens in different PCs.

Only thing I can think of, is that this file is originally created in older versions of AI. But even that is not very good discovery as most of the files I work on are older AI files. I copied content into new file and problem seems to go away.
But that is not good solution. In new file I still see the display of raster images changing while I move objects around. It does not disappear like earlier.

Video: https://vimeo.com/661151411 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 31, 2021

Thanks for sharing the files, @Sorontar. Would it be possible for you to share a sample file? Also, could you please confirm the model no of the Geforce GPU with us?

 

Also, I would request you to confirm if you are using an external monitor(s)? If yes, with which port and cable combination it is connected. What is the screen resolution of the display(s) 1080p, 2k or 4k? What are the scale settings in Display settings & Illustrator preferences?

 

This information will help us investigate this issue further.

 

Regards,

Anshul Saini

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