Moving to a new computer and my Illustrator Library files are lost.

Forum|Forum|1 year ago
March 7, 2025
1 reply
711 views

Yesterday I installed Illustrator and Creative Cloud on a new PC to replace my old desktop. When I openned Illustrator and logged in, my history and Library files where present. At one point I had to delete the old computer from my list of machines that have access to my account [a limit of two]. I do not know if this is related but at some point, I lost all my history and Library files. Can anyone tell me what might have happened and if this is recoverable?

Sync and storage

Correct answer michelew83603738

If they were there, then it sounds like they were on the cloud. I would check deleted files and also this link might be of help: https://helpx.adobe.com/creative-cloud/kb/users-files-missing-creative-cloud.html

michelew83603738

Community Expert

Are these Libraries saved to the cloud or as AI files? If they are stored on your computer, you need to move them to the new computer. Go to Edit > My settings > Export

R

Randy22377604o8mhAuthor

Participant

Thank you for the reply. I am not sure. I was assuming the cloud since they popped up when I first opened Illustrator on the new computer.

Randy Gradwohl

United-Tech, Inc

Tel. 918.610.5205 Ext 2

www.united-tech.com

michelew83603738

Correct answer

Community Expert

If they were there, then it sounds like they were on the cloud. I would check deleted files and also this link might be of help: https://helpx.adobe.com/creative-cloud/kb/users-files-missing-creative-cloud.html

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