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Participant
Aug 8, 2015 4:18 AM UTC
Answered

MSVCP120.dll is missing

I just download the Adobe Illustrator and tried to run a 30-day trial program. However, after installation, when I run it for the first time, I was told "The program can't start because MSVCP120.dll is missing from your computer. Try reinstalling the program to fix the problem ". I am using the Windows 10 operating system. Any solution here? Thank you!

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    Srishti_Bali
    Srishti_BaliCorrect answer
    Legend
    Jul 15, 2016 8:43 PM UTC

    Thank you for sharing, Dave.

    I hope you will report on Illy as well.


    MSVCP120.dll is missing, this error on windows might crash Illustrator and InDesign

    Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

    and download Visual C++ Redistributable for Visual Studio 2012 Update 4

    select VSU_4\vcredist_x64.exe(if you are on 64 bit OS) and VSU_4\vcredist_x86.exe (on both 64 bit and 32 bit OS)

    once downloaded run these files

    and click repair on both

    then it will ask you to restart , do not restart and download the next update

    Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

    and follow the same steps

    next step will be removing(delete/ rename) preferences folder(indesign/ Adobe Illustrator/Adobe Illustrator 20 Settings/Adobe Illustrator 19 Settings) from below mention locations

    C:\Users\usernameAppData\Local\Adobe

    C:\Users\usernameAppData\Roaming\Adobe

    then restart the system

    after the system is rebooted relaunch the application

    Regards

    Srishti

    13 replies

    Oct 9, 2015 4:06 PM UTC

    Very useful and interesting information! Thank you so much for this article! As far as I know, dll error is easily tackled by downloading it from http://fix4dll.com and saving it to a specific folder.

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    Jacob Bugge
    Community Expert
    Community Expert
    Aug 8, 2015 8:55 AM UTC

    yuew,

    The help is here:

    Error: "Missing msvcp110.dll file"

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    Participating Frequently
    Oct 2, 2015 5:26 PM UTC

    Jacob,
    What is the appropriate course of action if the vcredist_x64.exe is not in the location your article references?   I am running Create Cloud version 2.3.0.151.  However when i go to the location your article talks about, all i see is this..

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    Jacob Bugge
    Community Expert
    Community Expert
    Oct 2, 2015 5:49 PM UTC

    Dave,

    I am sorry, but I have no clue, beyond what is in the article.

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