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yuew12221645
Participant
August 8, 2015
Answered

MSVCP120.dll is missing

  • August 8, 2015
  • 13 replies
  • 116428 views

I just download the Adobe Illustrator and tried to run a 30-day trial program. However, after installation, when I run it for the first time, I was told "The program can't start because MSVCP120.dll is missing from your computer. Try reinstalling the program to fix the problem ". I am using the Windows 10 operating system. Any solution here? Thank you!

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      Correct answer Srishti_Bali

      Thank you for sharing, Dave.

      I hope you will report on Illy as well.


      MSVCP120.dll is missing, this error on windows might crash Illustrator and InDesign

      Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

      and download Visual C++ Redistributable for Visual Studio 2012 Update 4

      select VSU_4\vcredist_x64.exe(if you are on 64 bit OS) and VSU_4\vcredist_x86.exe (on both 64 bit and 32 bit OS)

      once downloaded run these files

      and click repair on both

      then it will ask you to restart , do not restart and download the next update

      Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

      and follow the same steps

      next step will be removing(delete/ rename) preferences folder(indesign/ Adobe Illustrator/Adobe Illustrator 20 Settings/Adobe Illustrator 19 Settings) from below mention locations

      C:\Users\usernameAppData\Local\Adobe

      C:\Users\usernameAppData\Roaming\Adobe

      then restart the system

      after the system is rebooted relaunch the application

      Regards

      Srishti

      13 replies

      Anonymous
      October 9, 2015

      Very useful and interesting information! Thank you so much for this article! As far as I know, dll error is easily tackled by downloading it from http://fix4dll.com and saving it to a specific folder.

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      August 8, 2015

      yuew,

      The help is here:

      Error: "Missing msvcp110.dll file"

        Dave.Carrio
        Participating Frequently
        October 2, 2015

        Jacob,
        What is the appropriate course of action if the vcredist_x64.exe is not in the location your article references?   I am running Create Cloud version 2.3.0.151.  However when i go to the location your article talks about, all i see is this..

        Jacob Bugge
        Community Expert
        Jacob BuggeCommunity Expert
        Community Expert
        October 2, 2015

        Dave,

        I am sorry, but I have no clue, beyond what is in the article.

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