Skip to main content
Y
yuew12221645
Participant
August 8, 2015
Answered

MSVCP120.dll is missing

  • August 8, 2015
  • 2 replies
  • 115839 views

I just download the Adobe Illustrator and tried to run a 30-day trial program. However, after installation, when I run it for the first time, I was told "The program can't start because MSVCP120.dll is missing from your computer. Try reinstalling the program to fix the problem ". I am using the Windows 10 operating system. Any solution here? Thank you!

      This topic has been closed for replies.
      Correct answer Srishti Bali

      Thank you for sharing, Dave.

      I hope you will report on Illy as well.


      MSVCP120.dll is missing, this error on windows might crash Illustrator and InDesign

      Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

      and download Visual C++ Redistributable for Visual Studio 2012 Update 4

      select VSU_4\vcredist_x64.exe(if you are on 64 bit OS) and VSU_4\vcredist_x86.exe (on both 64 bit and 32 bit OS)

      once downloaded run these files

      and click repair on both

      then it will ask you to restart , do not restart and download the next update

      Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download Center

      and follow the same steps

      next step will be removing(delete/ rename) preferences folder(indesign/ Adobe Illustrator/Adobe Illustrator 20 Settings/Adobe Illustrator 19 Settings) from below mention locations

      C:\Users\usernameAppData\Local\Adobe

      C:\Users\usernameAppData\Roaming\Adobe

      then restart the system

      after the system is rebooted relaunch the application

      Regards

      Srishti

      2 replies

      A
      Anonymous
      October 9, 2015

      Very useful and interesting information! Thank you so much for this article! As far as I know, dll error is easily tackled by downloading it from http://fix4dll.com and saving it to a specific folder.

      Jacob Bugge
      Community Expert
      Jacob BuggeCommunity Expert
      Community Expert
      August 8, 2015

      yuew,

      The help is here:

      Error: "Missing msvcp110.dll file"

        D
        Dave.Carrio
        Participating Frequently
        October 2, 2015

        Jacob,
        What is the appropriate course of action if the vcredist_x64.exe is not in the location your article references?   I am running Create Cloud version 2.3.0.151.  However when i go to the location your article talks about, all i see is this..

        Jacob Bugge
        Community Expert
        Jacob BuggeCommunity Expert
        Community Expert
        October 2, 2015

        Dave,

        I am sorry, but I have no clue, beyond what is in the article.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices