Participant

Question

[Multi-Monitor] New Document dialog opens oversized and spans across screens, making controls inaccessible

Forum|Forum|4 years ago
November 21, 2021
3 replies
2525 views

In illustrator when I to to file new the pop up window is extremely large to the point that I can't see the entire thing and I can't get to the settings or to save (create). I do have 3 screens and it spans all three. This was not a problem until the last update (can't remember when that was) and so I do have the newest version. This is not an issue in Photoshop. I would greatly appreciate any help with fixing this. Thanks.

JonWolf

Participant

I also have a 3 monitor setup, and have been experiencing the same issue for years. Makes the new document window hard to use and get past. It seems to default to the width of all 3 monitors, when the rest of the applications opens within the size of the current display. I can’t find the menu on the left that @Manuela I mentions below for the workaround.

M

Manuela I

Participant

This is the menu I meant… But this “trick” no longer works. I use Google Chrome. Have you tried reducing the zoom level by tapping the three vertical dots in the upper-left corner? This decreases font size and increases workspace for me.

M

Manuela I

Participant

I have found a workaround to this problem. I expanded the menu on the left (for example, add text). This made the menu the size of my screen. Then I hit "Ctrl" "-" a few times. Once I was satisfied with the size, I collapsed the menu, and I am pretty much back to the previous display and content with the larger work area and smaller menu bars.

Harshika Verma

Community Manager

Thank you for sharing the workaround here with the community users. This might help our customers.

Appreciate your help.

Thanks,

Harshika

sishamIAGD

Community Expert

Have you checked your UI scaling settings..?

Edit>Preferences>User Interface

S

Stacy5FB0Author

Participant

Yes I checked the UI scaling settings and it is set to the smallest option. Still having the same problem. This was not an issue until the latest update.

R

RKane-1

Participant

I'm expereincing the same problem. I think it has to do with the fact I am using a big screen tv as a monitor due to my failing vision. The New Documents window is impossible to use as now to start a new project or document, the bottom is where the button is which is off the page completely.

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