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jennifera47786261
Participant
Feb 28, 2020 4:06 PM UTC
Question

Multiple file tabs are open, but only one file views now in new Photoshop and Illustrator.

I have recently updated both Photoshop & Illustrator. Now, when I try to open multiple files the tabs show that the file is open, but only the inital file views, and then none of them work at all. I do have "open new files as tabs" checked. 

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7 replies

Benjigogo59
Benjigogo59
Participant
Apr 30, 2020 7:06 PM UTC

I believe I have this problem too...

Illustrator 24.1.2 | macOS Catalina 10.15.4 | iMac 27" Late 2015 

I'll have multiple projects open in Illustrator, but when I switch to other project tabs the project I was currently viewing is still visable rather than the different project tab I selected. In other words, switching between project tabs does nothing, I can only see one project no matter what tab I'm selected on. If I click and drag a project tab off from the top dock to make it a seperate window, then I am able to see the project– but if I reattach the project tab to the top dock the same issue continues.

Only way to fix it is to restart Illustrator.

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smockcreative
smockcreative
Participant
Jun 4, 2020 2:13 PM UTC

I have this very same issue. The only way to fix the problem is to pull the tab with the file I want to see away from the grouping of tabs. But I don't want to do that - I want all the files to coexist, and easily move between files and see whatever I want to see. Even if I go to the bottom of Window menu and see my open files, click on one, it still just shows the old file I don't want to see anymore, but the tab of the file I do want to see is highlighted. I can even make changes to the file I want - I just can't see them being made. 

This doesn't happen all the time, and certainly goes away if I restart Photoshop or Illustrator. It usually seems to happen if I have been away from the application or my computer for a while. 

 

MacBook Pro Mid 2015  |  macOS Mojave 10.14.6  |  Photoshop 21.1.3  |  Illustrator 24.1.3

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    janjohnsonHouston
    janjohnsonHouston
    Participating Frequently
    Jun 19, 2024 4:16 PM UTC

    How was this resolved. I am just now [2024] having this issue?

     

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    John Mensinger
    Community Expert
    John MensingerCommunity Expert
    Community Expert
    Feb 28, 2020 6:23 PM UTC

     

    "none of them work at all"

     

    You may have to elaborate on exactly what that means. Can you switch from tab to tab (image to image) using Ctrl/Cmd+Tab?

     

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    dDembicki
    Inspiring
    Feb 28, 2020 6:58 PM UTC

    Actually, on the Mac that's command + tilde to switch between windows in the same app.

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    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    Feb 28, 2020 6:08 PM UTC

    Hi Jennifer,

     

    Thanks for reaching out. Would you mind sharing the version of  version of Illustrator and OS?
    Please turn off GPU Performance under Preference > Performance and let us know if it helps you out.

     

    Regards,

    Ashutosh

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