I had private subscription on my company mail. I was paying with my personal card and finally the IT department bought subscription on the same mail address. Even though it was attached to the same mail address, all my creative cloud files are gone. I need help on this asap. Its literally 8 months of work.
Dilana,
I am afraid you will have to ask Adobe, through a chat,
https://helpx.adobe.com/support.html
or through Adobe phone Support, see the different workday hours depending on country),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
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