My Fonts Keep Deactivating...

Question

I have been using Adobe Illustrator for several years and never ran into issues regarding the fonts but recently, as of the past several months my fonts will deactivate on projects. I know it's best to expand texts to avoid this happening but on a lot of projects I need to go back to and quickly revise on a monthly basis. With that being said, my fonts on a whole project have been deactivated and are showing that I have no fonts downloaded on creative cloud. However, if I go to Adobe Font, all of my fonts are still "activated". It's a lot of back and forth to fix this issue, I am wondering if anyone has run into this issue and if so, what are your suggestions to correcting it? I work on a MacBook Pro.

Bobby Henderson · Accepted Answer

Usually if I have an odd fonts sync issue occuring with Adobe Fonts I'll sign out of my account in the Adobe Creative Cloud desktop app, reboot the computer and then re-open the CC desktop app and sign into the account again. Those steps usually force a refresh of the list of activated Adobe Fonts.

For more stubborn issues the system font cache may need to be cleared and forced to re-build itself. Details of how to do this on Mac and Windows systems can be found here:
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

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