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Grace5D22
Participant
January 6, 2025
Answered

My Fonts Keep Deactivating...

  • January 6, 2025
  • 2 replies
  • 1216 views

I have been using Adobe Illustrator for several years and never ran into issues regarding the fonts but recently, as of the past several months my fonts will deactivate on projects. I know it's best to expand texts to avoid this happening but on a lot of projects I need to go back to and quickly revise on a monthly basis. With that being said, my fonts on a whole project have been deactivated and are showing that I have no fonts downloaded on creative cloud. However, if I go to Adobe Font, all of my fonts are still "activated". It's a lot of back and forth to fix this issue, I am wondering if anyone has run into this issue and if so, what are your suggestions to correcting it? I work on a MacBook Pro. 

Correct answer Bobby Henderson

Usually if I have an odd fonts sync issue occuring with Adobe Fonts I'll sign out of my account in the Adobe Creative Cloud desktop app, reboot the computer and then re-open the CC desktop app and sign into the account again. Those steps usually force a refresh of the list of activated Adobe Fonts.

 

For more stubborn issues the system font cache may need to be cleared and forced to re-build itself. Details of how to do this on Mac and Windows systems can be found here:
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

2 replies

R
Rikinhooo
Participant
May 7, 2026

É simplesmente uma droga!!! Aqui acontece isso. E acaba me atrasando. Não consigo entender o porque disso. A Adobe na tentativa de ser prática, acaba sendo um atraso de vida!

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
May 7, 2026

Hi RikinhoooRikinhooo,
 

We understand how frustrating this situation can be, and we truly appreciate you reaching out to us. We’ll do our best to assist you.

Could you please let us know if this issue is occurring with all fonts or just a specific one? In the meantime, we recommend trying the suggestions mentioned in this article shared earlier and checking if that resolves the issue.
 

If the problem persists, we also encourage you to review the additional article provided, as it may offer further helpful steps.
 

Please feel free to update us on the results, and we’ll be more than happy to assist you further.
 

Thank you for your time and cooperation.
 

Thanks,

Harshika

B
Community Expert
Bobby HendersonCommunity ExpertCorrect answer
Community Expert
January 6, 2025

Usually if I have an odd fonts sync issue occuring with Adobe Fonts I'll sign out of my account in the Adobe Creative Cloud desktop app, reboot the computer and then re-open the CC desktop app and sign into the account again. Those steps usually force a refresh of the list of activated Adobe Fonts.

 

For more stubborn issues the system font cache may need to be cleared and forced to re-build itself. Details of how to do this on Mac and Windows systems can be found here:
https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html

G
Grace5D22Author
Participant
January 8, 2025

This worked! Thank you Bobby!!

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
January 9, 2025

Glad to help.

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