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R
Ryan33783585wm11
Participant
April 22, 2024
Question

My Illustrator App keeps removing itself from my PC

  • April 22, 2024
  • 2 replies
  • 329 views

My Illustrator executable/app keeps removing itself from my PC and I have no idea why. I cannot find anything online and speaking with support did not help. I have my apps installed on my X drive, which is my M dot SSD since my C drive is an HDD that is much slower. It's annoying that customer supports answer was to use my C drive instead of X even though the option to change drives is given to us by the Creative Cloud app itself. They also immediately asked for remote access, even though there was no reason to.

 

The only other apps from my subscription I have installed are Photoshop and InDesign, and I have not been using any of much as of recently. Every time I do go back I usually work with Illustrator, but it is the only one that seems to remove itself. Has anyone else had similar problems to this, or knows a possible solution?

2 replies

C
carolina_7520
Participant
October 11, 2025

I also have the same problem, I hadn't realized it uninstalled itself until I tried running a troubleshoot and it didnt show up in my applications. My computer is practically new and I installed the program less than a month ago. Other Adobe programs also work fine like op said. 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 13, 2025

Hi @carolina_7520,

 

Thanks for reaching out and sharing your experience. I understand how frustrating it must be. Please completely remove Illustrator by using the CC cleaner tool here: https://adobe.ly/4hsezJf and try reinstalling Illustrator directly from the Creative Cloud desktop app and ensure it's installed on your primary system drive (C:). Once done, restart your computer and check if it stays installed after a few restarts. If you're using any system optimization or cleanup tools, try disabling them temporarily to see if that prevents the app from being removed.

 

Let me know how it goes. 

Abhishek

 

R
Ryan33783585wm11Author
Participant
April 22, 2024

Also, I am running up to date Windows 10 Pro 64-bit

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