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Michael22332475551i
Participant
August 28, 2022
Question

My illustrator keeps failing to update, and I can't open the program. Error 184

  • August 28, 2022
  • 2 replies
  • 1144 views

My illustrator keeps failing to update, and I can't open the program. It says "The target file is locked by another process. Unable to install the update of the product. (Error Code:184). Log: 

Exit Code: 184
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 3 warnings(s) 

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobeIllustrator26-Core', version:26.5.0.223
FATAL: Error occurred in install of package (Name: AdobeIllustrator26-Core Version: 26.5.0.223). Error code: '184'
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
ERROR: CopyPrimitiveEx | GetAnyOperationsAborted failed with error: 0
WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Required\Fonts\ZX______.PFB". Error 32 The process cannot access the file because it is being used by another process.
WARN: File C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Required\Fonts\ZX______.PFB locked with Process Creative Cloud.exe
WARN: Unable to move file at "C:\adobeTemp\ETR7243.tmp\2\StagingArea\Application\Support Files\Required\Fonts\ZX______.PFB" to "C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\Required\Fonts\ZX______.PFB" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.
-------------------------------------------------------------------------------------

 

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 29, 2022

Hello Michael22332475551i,

 

Sorry to hear about this experience. I would request you try restarting the system and try the installation again. If the issue persists, try removing and reinstalling the Creative Cloud Desktop application and then retry updating Illustrator to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
August 29, 2022

You need to reply to @Michael22332475551i, not me. All I did was move his post to the correct forum. 😄 

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
August 29, 2022

Let me move this to the Illustrator forum for you, which is the appropriate forum for your question.

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