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Participant
February 14, 2017
Question

My Illustrator will not open at all. Help?

  • February 14, 2017
  • 1 reply
  • 148 views

I have tried uninstalling and reinstalling the application with no luck. It is late so I can not contact support via phone, so checking if forums are of any help. I have not seen a question similar to mine on forums, so I am starting one here. I use a mac and run creative cloud so everything is updated to my knowledge. When I click to open the "loading" pop up before launch shows, but nothing opens up after that. 

Thanks for taking the time to help me with my problem!

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1 reply

Jacob Bugge
Community Expert
Community Expert
February 14, 2017

Greg,

I am afraid you will have to ask Adobe, through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or (as you have tried already) through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html