My Lost Old Files

Question

Hey, i have been working on a few different ai files to improve my some typeface works and after a while i realized that those ai files which i saved into my creative cloud, are not visible and able to edit on. i can't find them and i wanna get back them as immediately as it's possible...

Anshul_Saini · Answer

Hello @umitwacky,

I understand the concern about your lost AI files. Sometimes, syncing issues or cache problems can lead to files not being visible. Here's a suggestion to troubleshoot the issue:

Log Out and Log In: Try logging out of Creative Cloud and then log in again, especially using the Google login method. Sometimes, this can help refresh the file list and resolve syncing issues.
Creative Cloud Web Version: Access the Creative Cloud web version (https://assets.adobe.com/) to check if your files are visible there.

If the issue persists, please provide more details about your workflow or any recent changes that might have occurred. This information will help in diagnosing the problem more effectively.

Let me know if the suggestions above help or if you need further assistance.

Best,

Anshul Saini

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