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Participant
July 15, 2022
Answered

My space option for adobe illustrator is not working

  • July 15, 2022
  • 2 replies
  • 338 views

Please help me 

My place option for Adobe illustrator is not working

How can i fix it please?

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Aminah25263021hf4z,

 

Sorry to hear about this experience. I hope resetting Illustrator's preferences as suggested by Ares helped resolve the problem. If not, kindly try the following steps and share your observations with us:

1. Go to the following locations:

~/Library/Preferences
Move Adobe Illustrator, com.adobe.illustrator, and Adobe Illustrator 26 Settings folders to a new folder on the desktop.

~/Library/Application Support/Adobe
Move the UXP folder to a new folder on the desktop.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 


/Library

Move the CEP and UXP folders to a new folder on the desktop.

Disclaimer: Please note that moving the preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

2. Relaunch Illustrator

 

Please update this thread if the issue persists or if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 15, 2022

Hello @Aminah25263021hf4z,

 

Sorry to hear about this experience. I hope resetting Illustrator's preferences as suggested by Ares helped resolve the problem. If not, kindly try the following steps and share your observations with us:

1. Go to the following locations:

~/Library/Preferences
Move Adobe Illustrator, com.adobe.illustrator, and Adobe Illustrator 26 Settings folders to a new folder on the desktop.

~/Library/Application Support/Adobe
Move the UXP folder to a new folder on the desktop.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 


/Library

Move the CEP and UXP folders to a new folder on the desktop.

Disclaimer: Please note that moving the preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

2. Relaunch Illustrator

 

Please update this thread if the issue persists or if you need further assistance. We'd be happy to help.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Ton Frederiks
Community Expert
Community Expert
July 15, 2022

What exactly is not working? Can you describe the steps you are taking when you use place?

Participant
July 15, 2022

I am trying to place an image in the workspace but the space option is not clicking to show me the file explorer to choose an imagge from

Ton Frederiks
Community Expert
Community Expert
July 15, 2022

Does drag and drop work?