Skip to main content
felixthehat-ffs
felixthehat-ffs
Participating Frequently
Sep 18, 2024 9:56 AM UTC
Question

Myriad Pro showing as condensed opening existing file

Weird bug but I have a client document, I open it and all the Myriad Pro Regular text is displayed as Condensed. If I select it and change to a different weight or style then back to regular, that fixes it.

Exporting as pdf also shows as condensed. I've tried resetting Illustrator prefs but no difference.

 

Screen recording https://cln.sh/vFYl92F6

 

 

Mac OS Sequoia, Interl iMac 2019

This topic is closed to new replies. Start a new post to keep the conversation going.

13 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 18, 2024 10:46 AM UTC

Hello @felixthehat-ffs,

I am sorry to hear about your experience. Would you mind copying all objects/layers from this document to a new one and checking if it helps? If the problem persists, kindly share a public link to a sample file after uploading it to Dropbox/Google Drive/etc. so we can check it on our end.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Translate
felixthehat-ffs
felixthehat-ffsAuthor
Participating Frequently
Sep 18, 2024 11:06 AM UTC

yeah the problem persists into a new file. reduced example ai file here

 

Translate
Srishti_Bali
Srishti_Bali
Legend
Sep 18, 2024 12:42 PM UTC

Hi @felixthehat-ffs

 

Thank you for sharing the file. It seems the text in the file you shared has a completely different font, and we were not able to replicate the issue on our end. Could you please share the file that was used in the video? If the file contains any confidential information, feel free to send it to me via DM for privacy.

 

 

 

Regards,

Srishti

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices