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kglad
Community Expert
kgladCommunity Expert
Community Expert
November 4, 2023

what's the file type and is illustrator installed?

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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B
Bia291242011o08Author
Participant
November 5, 2023

Yes, of course Illustrator is installed, and the files belong to Illustrator itself. It works, but I need to open it separately from the cloud, or download the file to the PC. It does not open directly in the cloud, like psd files, it gives the error shown in the image.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 5, 2023

What kind of file is it? An AI file?

An AIC file?

How are you opening it? Double clicking? Is Illustrator associated with that file type in the system?

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