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SORTE
Inspiring
September 15, 2024
解決済み

Não consigo abrir um novo arquivo no Illustrator

  • September 15, 2024
  • 返信数 2.
  • 782 ビュー

Boa tarde, amigos da comunidade Adobe.

não consigo abrir um novo arquivo no Illustrator, quando clico no botão "Novo arquivo" ele abre a janela onde deveriam estar as configurações do novo arquivo mas para mim abre uma janela vazia. Já desinstalei e instalei o Illustrator, usei o CCleaner e verifiquei se precisava de atualização. Como prosseguir?

このトピックへの返信は締め切られました。
解決に役立った回答 SORTE

O suporte conseguiu resolver o problema, obrigada pela sua resposta!

返信数 2

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 15, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 16, 2024

Hello @1919618 T C320714105pit,

I am sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

 

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

- Relaunch Illustrator


Looking forward to hearing from you.

 

Thanks,

Anubhav

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
September 15, 2024

Try if setting the Preferences option Use legacy "File New" interface helps.

If so, that may be a workaround, it would be usefull to contact Adobe Support and ask for an Agent.

They can have a look at  your machine.

S
SORTE作成者
Inspiring
September 16, 2024

Hello Ton Frederiks, thanks for giving an answer, I'll try it immediately!

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