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FMídia2622283813vl
Participant
September 21, 2022
Answered

Não consigo aceitar os termos de uso do Adobe Illustrator

  • September 21, 2022
  • 5 replies
  • 7721 views

O meu Illustrator estava funcionando corretamente. Porém quando fui abrir ele, ele pede para aceitar os termos de uso. Porém eu não consigo clicar em ACEITAR é como se estivesse congelado. Já reinstalei diversas vezes. Sem sucesso. Alguém sabe como corrigir?

 

    Correct answer LenoIllust
    • Eu consegui resolver de uma forma simples. Ao invés de usar o mouse, usei a tecla TAB e a tecla enter e foi kk.
    •  

    5 replies

    G
    GILSON33891565981t
    Participant
    November 27, 2023

    estou com o mesmo problema

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 13, 2024

    Hello @GILSON33891565981t,

    Sorry to hear about your experience. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

     

    For macOS

    • Close all Adobe applications.

    • Go to the following locations

    • ~/Library/Caches

    • ~/Library/Application Support/Adobe

    • ~/Library/Preferences

    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

    • Launch Illustrator from the Creative Cloud.

     

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:



    For Windows

    - Close all Adobe applications.

    - Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

    - Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

    - Relaunch Illustrator from Creative Cloud

     

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    W
    Wilnane29645962iess
    Participant
    April 30, 2023

    C (ou unidade com o aplicativo instalado) :\Users\(seu nome de usuario)\AppData\Roaming\Adobe
    dentro da pasta adobe procure e renomei a pasta UXP   para UXP.OLD

     

    C
    Clara244914887kjk
    Participant
    October 8, 2022

    Também estou com o mesmo problema. Fiz o que pediram porém nao funcionou. Alguma ajuda?

     

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 18, 2022

    Hello @Clara244914887kjk @Eager_society15A8,

     

    Sorry to hear about this experience and for the late response. Would you mind trying the suggestions shared in this community post (https://community.adobe.com/t5/download-install-discussions/repeatedly-asked-to-accept-license-agreement/td-p/5251779) and checking if it helps?

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    E
    Eager_society15A8
    Participant
    September 28, 2022

    Estou com o mesmo problema e não consigo resolver. Alguém poderia me ajudar?

    Fiz o que estava abaixo e não deu certo.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      September 21, 2022

      Hello @FMídia2622283813vl,

       

      Sorry to hear about this experience. I would request you try the following steps and check if it helps:

      1. Close all Adobe applications.
      2. Rename the UXP folder to UXP.old from C:\Program Files\Common Files\Adobe\UXP
      3.  Relaunch Illustrator

       

      Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
      Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

      Looking forward to hearing from you.

       

      Thanks,
      Anubhav

       

       

       

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