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2 replies

Ashutosh_Mishra
Inspiring
October 18, 2020

Hi there,

 

Sorry to hear about your experience. Did you try restarting the machine once?

Please try disabling the GPU Performance under Preferences > Performance and see if it helps.

Let us know how it goes.

 

Regards,

Ashutosh

J5C71Author
Participant
October 19, 2020

Thank you for your reply. I tried both these strategies and still get the error.

I even tried resetting my Illustrator preferences & restarting. Same error. Which I now regret because I loved my preferences 😞

Legend
October 16, 2020

Really? How did you measure the free RAM? Is it possible you actually have 50GB free disk space instead?

J5C71Author
Participant
October 16, 2020
I know I have 50GB free RAM because that’s what Activity Monitor indicates... I’m only running llustrator and have a few PDFs open in Preview on a 16” MBP with 64GB RAM.
Legend
October 16, 2020

Thanks for verifying. What's your exact version of Illustrator (not "latest" please), and how much RAM does activity monitor show for Illustrator at this time?