Need Adobe Illustrator 29.x installer for macOS Monterey – active Creative Cloud Pro subscription

Question

I have an active Creative Cloud Pro subscription and an iMac (Late 2015) running macOS Monterey 12.7.6.

My Mac meets the technical requirements for Illustrator 29.x. I previously had an older Illustrator version installed through my Creative Cloud subscription, but after my computer malfunctioned, I had to reinstall all applications.

Photoshop and InDesign allow me to access older versions through the Creative Cloud desktop app, but Illustrator does not show the "Other versions" option.

I understand Adobe normally provides only the current and previous major versions. However, Illustrator 29.x is the newest version compatible with my Mac.

Is there any official way to obtain the Illustrator 29.x installer as an existing Creative Cloud subscriber?

I would appreciate advice from an Adobe employee or anyone who has successfully resolved a similar situation.

Eugene Tyson · Answer

You're correct that Illustrator 29.x supports macOS Monterey, so the operating system itself isn't the issue.

The difficulty is that Adobe has just released Illustrator 2027 (version 31), meaning version 29 is now two major versions behind the current release. Adobe generally only makes the current and previous major versions available through the Creative Cloud desktop app.

One thing worth checking is Creative Cloud > Preferences > Apps > Show Older Apps, if that option is available. However, this won't necessarily restore access to versions Adobe has withdrawn.

Your best option would be to contact Adobe Customer Care directly, explain that you have an active subscription and that Illustrator 29.x is the last compatible release for your Mac, and ask whether they can provide an official installer.

Adobe Support: https://helpx.adobe.com/contact.html

There's no guarantee they'll provide it, but Adobe Support would be the appropriate place to request access to an older installer that is no longer listed.

I'd also avoid downloading installers from unofficial sources.

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