Need help exporting a really large PNG please.

Forum|Forum|4 years ago
August 4, 2021
5 replies
306 views

I'm trying to create designs to use for a print on demand company (Teelaunch) and they require a design size of 16500 px x 8250 px (4GB max) for pillows. But I cannot get a file of this size to export in Illustrator. I get the error message "This option cannot complete because of an unknown error [!now]" I feel confident my laptop can handle it, I'm using Win10, and the newest version of Illustrator.

I'm new to Illustrator and design and I have no clue what to do. Please help.

Import and export

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A

Aree352866252z8s

Participant

Hi, when you create the design, divide the size into a smaller version that still keeps the dimensions. When you go to download the image, there is a sliding scale for the size. Slide the scale to the size you need. You should be set. I had trouble with this too!

A

Angela2281597973st

Participant

Hello! Did you ever get this to work? What program or app did you use to create it? I'm trying to do the same thing!!