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S
Sulthan27708962642m
Participating Frequently
September 12, 2023
Question

need help - illustrator libraries not working after sleep mode

  • September 12, 2023
  • 2 replies
  • 728 views

Not showing libraries files after sleep mode. I want to restart Illustrator to view libraries files. need help

 

thank you,
sulthan.

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 14, 2023

Hello @Sulthan27708962642m,

 

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

S
Sulthan27708962642mAuthor
Participating Frequently
September 14, 2023

I already talked to them they said they would talk to the product team about this. i also tried an older version but not work.

 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 15, 2023

Hello @Sulthan27708962642m,

 

I'm sorry to hear that you're facing issues with Adobe Libraries not working after sleep mode, and I appreciate your patience in trying to resolve this matter.

 

I understand that you've already contacted our support team, and they have taken the necessary steps to address the issue. Since they've escalated the matter to our product team and logged a bug, it's essential to give them some time to investigate the problem thoroughly.

You can periodically check for updates or resolutions from them regarding this issue. If you don't receive any updates after some time, please feel free to reach out to us again, and we'll check with them and the product team for any progress or solutions.

Thank you for your understanding, and we apologize for any inconvenience this may have caused. We're committed to resolving this issue for you.

 

Best regards,

Anshul Saini

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 14, 2023

Hello @Sulthan27708962642m,

 

We understand how frustrating it can be to encounter technical issues while working in Illustrator. Would you mind trying the following steps to check if they help:
- Close all Adobe applications

- Use the Creative Cloud Cleaner Tool to remove Creative Cloud, CCLibraries and CCXProcess (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html).

- Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html).

- Relaunch Illustrator

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

S
Sulthan27708962642mAuthor
Participating Frequently
September 14, 2023

it didn't work,
not just Illustrator but the whole app from Adobe Library won't work after sleep mode. I also contacted support, and they did everything they knew but nothing worked. please help.

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