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Participant
October 29, 2024
Answered

Need Help with lost files, possible syncing issue?

  • October 29, 2024
  • 1 reply
  • 252 views

So I started a file on the Ipad Illustrator app, then using the synced cloud, I opened said file on Illustrator on my computer and worked on it for at least 3 hours, pressing the save button in-between very often to ensure the file was saved. Now, the day after, I went on the Ipad app, and from the home screen I saw that the changes I'd made to the file were visible (Like think I made the lines of what was previously a sketch) but when I went to open the file, everything I'd worked on yesterday was gone! All the layers, everything, gone, except for the changes that were already on the Ipad app. So naturally I also checked Illustrator on my Computer, and now it seems like it's been "synced up" and I've lost all my progress. Please help me, I urgently need those files, but I have no clue where to start to look for them as I'm new to Illustrator.

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Correct answer Anubhav M

Hello @Catrin35401985ckya,

I'm sorry to hear about the trouble you're having with your files in Illustrator. Would you mind trying to revert to an earlier version of the Cloud Document using the suggestions shared in this help article (https://adobe.ly/3NLqbss) to check if they help?

Looking forward to hearing from you.

 

Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
October 29, 2024

Hello @Catrin35401985ckya,

I'm sorry to hear about the trouble you're having with your files in Illustrator. Would you mind trying to revert to an earlier version of the Cloud Document using the suggestions shared in this help article (https://adobe.ly/3NLqbss) to check if they help?

Looking forward to hearing from you.

 

Anubhav

Participant
October 29, 2024

Hi! This worked when I reverted it on my Ipad-app, thank you very much for the help!